Looking to the future free essay sample

The purpose of this assignment is to identify and describe my personal, professional and academic goal, apply the Smart Goal process and explain each component, create how I will predict success in achieving my goals based on my past positive experiences, and my personality as it relates to being an online student. Obtaining my BA in Complimentary and Alternate Health while, attending Ashford University online will most definitely help with achieving my long-term academic, personal and professional goals. My Goals and SMART Goals Creating a game plan for success can be challenging, however after evaluating my future, building on past positive experiences, I need to determine what I need, to reach my long-term goal which is to become a Registered Dietician by the age of 48. By starting with my BA in Complimentary and Alternate Health I can achieve my short-term goal. This is a four year degree program that requires 120 credits to complete the Degree program. We will write a custom essay sample on Looking to the future or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In the past, I attended school while being a full time mom and employee. I worked long hours and attend school at night; I was able to complete college with an Associate Degree in Business Office Technology. This is an example of setting SMART goals. After completing my degree program online at Ashford University I plan to continue with online classes at Auburn University. My long-term goal is to achieve my Master of Science with an emphasis in Nutrition Science. These goals will take hard work and commitment but they are realistic as well as achievable. Accountability and Countering Challenges Accomplishing these goals will take accountability, which starts with me. I am responsible for my success so I must have a plan that includes; overcoming obstacles that might have a negative impact on me being successful in school, I must set expectations for myself and meet them.

Investigate the Strength of Straw Essay Example

Investigate the Strength of Straw Essay Example Investigate the Strength of Straw Essay Investigate the Strength of Straw Essay The purpose of this experiment is to investigate the relationship between the number of straw used and the strength of straw when weigh is constant. First and foremost, experiment was started by using one straw. The initial reading from the pointer was taken before the masses were suspended. Then, the slotted mass carrier together with constant masses in detail, 1000g, was suspended at the straw. As the result, the pointer will give the new reading. That reading was taken as the final reading. Step 2-5 was repeated for vary number of straws. Based to the theory, when we stretched it, we are trying to overcome the intermolecular bonds between the molecules. At the same time we are also trying to change the position of molecules that are held together by the intermolecular bonds. With vary number of straws; its strength also will increase. What we realized after conducting this experiment is once the number of straw increases as the result the length of stretched straw will decrease due to the constant weigh. While, when the length of stretched straw decreases; the strength of straw will increase. This is mean; the number of straw used is proportional to the strength of straw when weigh is constant. Actually we decide our hypothesis based to the theory below; While for the straw itself, when we stretched it, we are trying to overcome the intermolecular bonds between the molecules. At the same time we are also trying to change the position of molecules that are held together by the intermolecular bonds. With vary number of straws; its strength also will increase. Theory: Term such as strength, stiffness and toughness are used in a special way by physicists. Strength refers to the quality or state of being strong, in particular the capacity of an object or substance to withstand great force or pressure. While stiff or stiffness means small strains for large stresses (large Young modulus); not stretchy or bendy. Tough or toughness means undergoes considerable plastic deformation before it breaks. Consequently, tough materials absorb a great deal of energy before they break. In the experiment, when choosing a material it is always important to consider how the material behave under the conditions in which it will be used. For example, concrete is very strong under compression, but is weak in tension, where it breaks by brittle fracture as cracks open up. Aluminum has a similar stiffness to glass, but glass is usually brittle and shatters for very small strains whereas aluminum undergoes plastic deformation before breaking. In other word it is tough. While for the straw itself, when we stretched it, we are trying to overcome the intermolecular bonds between the molecules. At the same time we are also trying to change the position of molecules that are held together by the intermolecular bonds. With vary number of straws; its strength also will increase. After carried out this experiment, we realized that our prediction is correct. Once the number of straw increases as the result the length of stretched straw will decrease due to the constant weigh. While, when the length of stretched straw decreases; the strength of straw will increase. This is mean; the number of straw used is proportional to the strength of straw when weigh is constant. Or, in equation form; a b, where: a = Number of straw used b = The strength of straw. According to the result, what we can say is there are some weaknesses in running the experiment. Obviously, this thing we can see in the second trial. More specifically for the 2 straws and 3 straws. There is just little difference between the lengths. This thing cant happen because logically when the number of straw increase as the result the length of straw should be drastically increase too. All these weaknesses occurred due to some reasons: 1. This thing might happen in virtue of our mistake while taking the readings from meter ruler. We should be careful because the parallax error and zero error might occur while taking the reading. 2. Besides that, the effects of a change in surroundings might also affect the result of this experiment. It might in the form of sunlight, wave, water moisture and so forth. 3. Apart from that, many laboratory apparatus that we used is in dissatisfied condition and already outdated. For example, we realized that the scale meter ruler is not accurate or precise than it supposed to be. 4. The observer being less than perfect in the same way every measurement. There are several ways to overcome these problems from occurred again. We can prevent it by making some improvements: 1. First and foremost, try to avoid mistake while taking the readings from the measurement device. We should realize that parallax and zero error can occur while taking the measurement of the length of stretched straw. 2. Besides that, in order to get an accurate result we should use the laboratory apparatus which in the best condition. 3. We also can repeat this experiment may be for 3 or 5 times in order to obtain an accurate result. This is because we can avoid random errors. 4. We also need to be more careful and cautious in running this experiment. Conclusion: 1. Hypothesis is valid and accepted. 2. After running this experiment, we realized that once the number of straw increases as the result the length of stretched straw will decrease due to the constant weigh. While, when the length of stretched straw decreases; the strength of straw will increase. This is mean; the number of straw used is proportional to the strength of straw when weigh is constant.

Soft Skills in the Workplace Boost Your Freelance Career

Soft Skills in the Workplace Boost Your Freelance Career Hard skills- like software certifications, degrees, work experience- are quantifiable; you either have them, or you don’t. But soft skills, like these rounded up by Brie Weiler Reynolds at Flexjobs.com, are qualities  you can work to develop on your own. By the time you’re ready to send your resume and cover letter out, you can boast your proficiency with each and every one of these skills. Self-EfficacyAre you proactive? Can you perform under pressure? A lot of this is a head game- do you feel a sense of  control over your work and life? Are you confident in your abilities? A roster of freelance clients (even if you know some of them socially) can help demonstrate your ability to time-manage and hustle under your own steam.Outcome ExpectancyThis is what Valerie Ward of EmploymentReadiness.info calls â€Å"the belief that one’s efforts will result in positive outcomes.† Basically, it’s glass-half-full thinking, accompanied by a dose of pragmatis m. Set yourself up for success by not biting off more than you can chew and executing the tasks you take on in a timely, professional manner. Start small if you need to!Maintenance of a Solid NetworkOne of the hardest things about freelancing is the lack of a cube-mate to kvetch to or brainstorm with. Make sure your support network extends beyond the office (or former office!)- find people who will listen to your issues, help you solve problems, pitch in for childcare, extend your professional network, and are generous with their time. Make sure the support goes both ways if you really want a network that performs for you.Constant Self-EvaluationThese are the daily skills that usually come with sharing 4 walls and oxygen with a team of other employees: communication, being proactive, triaging a to-do list, work-life boundaries, learning from mistakes and accurate self-review. Be responsive, be generous, and do it every day, even when you don’t feel like you’re at your best.Assessment of Past ExperiencesFlexJobs calls this â€Å"work history,† but even more important than your actual background is the way you perceive and represent your experience. How can you put the best possible spin on even the least rewarding jobs? Assess the skills you acquired and responsibilities you held, and be able to talk about them cheerfully and confidently.These soft skills will enable you to present a poised, professional attitude to prospective employers- and you can start honing them without even leaving your desk.  5 Soft Skills for Long-Term Career Success  Read More at Flex Jobs

The concept of corporate social responsibility (CSR) Thesis

The concept of corporate social responsibility (CSR) - Thesis Example Aims and Objectives of the Research Acknowledging the vital role of CSR in the present global economic market, this research intends †¢ To analyze corporate social responsibility †¢ To analyze the impact of CSR to companies in the banking and pharmaceutical sectors of Australia †¢ To evaluate the CSR performance of some banking and pharmaceutical organizations in Australia †¢ To conduct a comparative study of CSR performance of some companies in the banking and pharmaceutical sectors of Australia †¢ To examine the relationship of the CSR performance vis-a-vis the financial performance of the companies †¢ To determine the continued relevance of CSR in the 21st century This research is significant in the face of the controversies surrounding CSR after the Enron, Exxon, BP Shell, and other similar events. Likewise, the research is necessary, as it will provide a conceptual analysis of CSR with the context of the several criticisms in CSR. This is significan t based on the idea that CSR should be given a re-look as it has been used to conceal illicit activities (Lin-Hi, 2009). Moreover, it will help in providing a better understanding of the relationship between CSR and the organization by learning how does CSR contribute both to the growth of the corporations and to the good of the society. Finally, the research is crucial, as it will shed light to the issue whether CSR is still appropriate for the global economic market or there is already a need for a new paradigm (Karnani, 2010; Ries et al, 2005). Research Question This study has one vital problem â€Å"Is there still relevance for CSR in the 21st Century?† In order to address this question, the researcher will be addressing three key sub-questions. These are 1. What is the... This study has one vital problem â€Å"Is there still relevance for CSR in the 21st Century?† In order to address this question, the researcher will be addressing three key sub-questions. These are: 1. What is the nature of CSR? 2. How does CSR shape or influence the importance of an organization? 3. What is the relationship between CSR and CFP? Corporate Social Responsibility (CSR) is an integral part of organizations in the modern era (Hemingway, 2002). It re-affirms the notion that organizations are not removed from the reality of the society where they are incorporated (Crane et al, 2008). Instead, it shows the fact that people have seemed modern organizations as actors in society and as such, are responsible to all the identified stakeholders of the company (Orliztsky, Seigle and Waldman, 2011). In this framework, the literature review will look into the factors that have contributed to the misgivings regarding CSR, the status of the current debates regarding the ‘g oods’ derived from CSR, and the common understanding of CSR. This is important, as it will help clarify any conceptual ambiguities that may be inherent in the concept of CSR, and at the same time, guides in the understanding of CSR within the context of the 21st century â€Å"Great Destruction†. This conceptual clarification will assist in evaluating and determining not only the relationship of CSR with the financial performance and social performance of the organizations, but it will assist in the determination of the continued relevance of CSR in the 21st century.

AFA Essay Example | Topics and Well Written Essays - 250 words

AFA - Essay Example This apartheid regime passed the 1962 Sabotage Act in response to the constitution of militant units and increase in sabotage. According to Kithinji, the Act gave the justice ministry immense powers such that it could silence political activism and further condemn â€Å"communist agitators† to house arrest (240). Indeed, apartheid had devastating effects on the social lives of the people. This was further aggravated by the suppression of the opposition early in the 1960s as propagated by the apartheid rule. The 1959 Promotion of Bantu Self-Government Bill passed by the parliament allowed homelands to be completely independent states. This â€Å"independence† to the Bantustans was used by the apartheid regime to develop national consciousness in the groups it created as observed by Kithinji (241). The rights of the Africans continued to be held in the hands of the apartheid which maintained social control and propagated destruction. The banning of all forbidden organizations including the ANC, the Pan-African Congress and the South Africa Communist Party among others on 2 February 1990 was an indication of the readiness for national negotiations on the adoption of new political order according to Kithinji (245). A few resultant crises caused the regime to collapse. This included the prolonged socio-political instability which destabilized the economy and created structural weaknesses. This became apparent with the military involvement of South Africa in Angola in support of Jonas Savimbi’s rebel National Union for the Total Independence of Angola, UNITA which was in the fight to oust the leftist Popular Movement for the Liberation of Angola, MPLA government (Kithinji 244). Kithinji, Michael Mwenda. â€Å"Apartheid in South Africa.† (Re) Tracing Africa: A Multi-Disciplinary Study of African History, Societies, and Cultures. Eds. Salome

The Social Norms Essay Example for Free

The Social Norms Essay I chose to break the social norm in an elevator as my experiment. I chose this so that I could actually combine two social norms into one. I chose to stand backwards in the elevator and when there were numerous people in the elevator, but I thought it would be more interesting if I stood very close to the person instead of facing backwards when there was just one person in the elevator. The independent variables in my experiment were gender of the person that I stood close to, the amount of time we had together in the elevator, and of coarse the number of people in the elevator and how many stops were made. I began to measure the way people reacted to when I invaded their space in an elevator, which was nearly empty. I also measured what would happen when a person would be just getting on and my back would be towards them. My hypothesis was that the people that I stood close to would actually move because they had space to, and could actually ask me what I was doing. My other hypothesis is that no one would react to my facing the opposite direction but they would stare and stare hard. When the elevator doors opened and I noticed that only one person was on the elevator walked right in with an abrupt step. Usually the person was on either the right side or the left and never really in the middle. I then proceeded to hit a floor number just higher than theirs and stand directly next to them, but the whole while keeping silent. To no surprise the people became uncomfortable and tried to in an unobvious way move away. They tended to look at me very annoyed and some would actually blatantly reject me. Most of the people that were rude were women about the same age as I was. I think that they may have thought that I was mocking them in some way. Now when I faced backwards in the elevator people seemed not to make very many gestures or movement. They although did stare and wonder what I was doing like my hypothesis stated but they never really did much. It wasnt until people began to get on while I was already in the backwards position did it occur. The ones getting on the elevator steered clear of my area even when the other side was crowded, they tended to single me out from the rest and make sure that I was not next to them. Later in the experiment a man said to me, are you doing that for some kind of experiment, and of coarse I said yes and decided that it was time for me to end my experimentation. I was actually able to accept my hypothesis, although it was somewhat of an easy hypothesis to generate. I think it may have been a little different if the environment I was in was not on campus. The actual size of the elevator limited my results and the fact that I was doing the experimentation in the PLC limited what kind of people I had to be with. If I were to do the experiment again I would go to a hotel where there are all sorts of different people.

Hobbit: From Childrens Story to Mythic Creation Essay -- Literature F

Hobbit: From Children's Story to Mythic Creation "Mr. Baggins began as a comic tale among conventional and inconsistent fairy-tale dwarves, and got drawn into the edge of it - so that even Sauron the terrible peeped over the edge." -J.R.R Tolkien, letter to his publisher (quoted in Carpenter 1977, 182). The Hobbit started as little more than a bedtime story for Tolkien's children. Like most of his fellow academics, Tolkien viewed fantasy as limited to childhood. The result was a book written in a chatty, informal style that contrasts sharply with that of its serious successors. The narrator makes frequent patronising and intrusive asides, such as "And what would you do, if an uninvited dwarf came and hung his things up in your hall without a word of explanation?" (H, 18). The language approximates baby-talk at times (nasty, dirty wet hole oozy smell"), and modifiers ("terribly", "lots and lots") abound. Many critics, including Tolkien himself, have viewed this as the chief weakness of the book. Although the tone does evoke the oral tradition through which myths were originally created, it detracts from the power of the book. It renders villains are more comic than truly threatening, its heroes more endearing than awe-inspiring. One commentator feels that The Hobbit "lacks a certain intellectual weight" and "deserves little serious, purely literary criticism" (Helms 1974: 53). The important words here are "purely literary". The novel cannot be studied in isolation, but must be seen against the broader backdrop of Tolkien's literary philosophy and the entire mythic tradition. For the writing of The Hobbit both influenced and was influenced by the profound intellectual change its author was undergoing, namely t... ...teaching its author the immense possibilities of fantasy. It itself does not exhaust these possibilities, but merely begins to explore them. It starts unambitiously, but in drawing from the rich store of world folklore and the author's imagination, soon develops into a myth that, like all good fantasy, speaks as clearly to the mythopoetic imagination today as it did in Tolkien's time. Bibliography: Carpenter, H. 1977. J.R.R. Tolkien: A Biography. London: George Allen & Unwin. Helms, R. 1974. Myth, Magic and Meaning in Tolkien's World. London: Granada Publishing. Nitshe, J.C. 1979. Tolkien's Art: A Mythology for England. New York: St. Martin's. O'Neill, T.R. 1979. The Individuated Hobbit. Boston: Hougton Mifflin. Rogers, D. & Rogers, I.A. 1980. J.R.R. Tolkien. Boston: Twayne. Tolkien, J.R.R. 1937. The Hobbit. London: George Allen & Unwin.

Ellen Carlson

Case of Ellen Carson 1) Discuss at least two intellectual property issues that might arise in the operation of the Web site. Two intellectual property issues that I see and fall under the copyright law are the expression of ideas and the arrangement of element. Ellen will need to be very original in the creation of her Web site, as law protects many ideas and the arrangement of element. Her Web site will need to very different to other children’s sites out there. 2) Describe the ethical issues that Ellen faces because of the ages of her intended audience members. Some of the ethical issues that Ellen will face based on the age of the intended audience, is that by law children under the certain age (12 or 13) don’t have the ability to read and understand privacy statements or the risk of providing personal information. 3) Outline the law with  which the site must comply when it registers site visitors under the age of 13. Include recommendations regarding how Ellen can best comply with those laws. In the US, the Children Online Privacy Protection Act of 1998 (COPPA) provides restrictions on data that can be collected on Web sites that are attracted by minors. One recommendation that Ellen could use on the Web site would be that when children under age 13 are trying to register to her site, she can collect parents’ email address to notify parents that their child is registering to her Web site. Parent will need to respond to the email as an approval confirmation. Many Web sites that are for children are using the email response as a way of approval and knowledge. 4) Describe the sales tax liabilities to which the Web site will be exposed. Assume that Ellen will operate the site from her  home office in Michigan and that EPE will manufacture the merchandise in Texas. The merchandise will be warehoused at EPE distribution centers in New Jersey, Ohio, and California. Based on the assumption that Ellen conduct business from five different states: Establishing business connection with several states will create Nexus, which mean that the company could be responsible of paying taxes to the different states that the company is connected to. The company can become subject to several type of taxes: income taxes, property taxes and transaction taxes. In regards to the sales tax, companies that have establish Nexus with a state will need to collect sales tax from the customer.

Disease in News

This article has been penned by Dr. Abigail Zuger who is an associate professor of Clinical Medicine at Columbia University College of Physicians and Surgeons (JournalWatch ® Specialties, 2010).She is also the Senior Attending Physician at St. Luke’s-Roosevelt Hospital Center (JournalWatch ® Specialties, 2010). Dr.  Abigail Zuger has exhibited expertise and special interest in the infectious diseases and specifically HIV infection as can be evidenced by her role as HIV specialist and a board certified internist in infectious disease and specifically HIV.In this particular peer-reviewed article, â€Å"Can Counseling Change Heterosexual HIV Transmission Rates,† Abigail bases her argument on a program conducted specifically on African-American heterosexual couples to assess the impact, if any, of the counseling on heterosexual transmission (Zuger, 2010).It is from the findings of this study that she came up with her conclusion that there is negligible, if any, impact of counseling on heterosexual HIV transmission within a number of communities, this therefore exonerates her from blame or accusation of bias in coming up with such an argument especially bearing the fact that counseling has been enlisted by majority of countries as a tool of reducing HIV prevalence rates within their population.Introduction For almost twenty years now most people have come to know of their HIV status through the Voluntary Counseling and Testing (VCT), a client-initiated AIDS testing and counseling. Because of its effectiveness in creating HIV awareness almost all governments have employed it in one way or the other in their effort at decelerating the rate of this killer disease (Buckley, 2002).One thing that this article notes that most of the us might not be familiar with is that counseling has not been able to directly reduce the HIV rates; instead it has created awareness about this disease thereby making knowledge of HIV status more prevalent and enabling peop le living with HIV to join care and treatment initiative of HIV while enabling those living without it to avoid HIV exposure and remain negative (World Health Organization, 2010).Therefore Abigail argument can be interpreted to mean that HIV rates are only indirectly influenced by counseling services but not directly as some people might think, therefore there are other factors that have to be present for counseling to be effective in reducing the rates of HIV prevalence and incidence. The reason why the program that Dr. Abigail bases her opinion on was carried out on African-American community is due to the fact that HIV incidence and prevalence has been disproportionately high within this community and especially heterosexual transmission (Zuger, 2010).The article’s content This article is all about the effectiveness of counseling has a tool of reducing the incidence and prevalence of HIV, in exploring the effectiveness of this method the author analysis a program undertake n on 535 HIV serodiscordant couples to check on whether their sexual behaviors before the counseling sessions are influenced in any way by the counseling itself (Zuger, 2010).It is disappointing to note that they seem to put into effect the sexual-risk reduction measures that they are taught for only a short period (12 months) and then revert back to business has usually which explain why HIV prevalence and incidence rates are high within this community more than any other in the United States. There is little evidence that members of this community avoid high-risk sexual behaviors after a counseling session providing them with sexual-risk reduction strategies. Article’s ClaimsEven though the author makes the humble submission that there is little that counseling can do to reduced the incident and prevalence of heterosexual HIV transmission within the African American community she which she bases from a didactic program, she is quick to note that further research, most proba bly not based on education program, should be conducted to reinforce the findings of this one that she bases her argument, this is captured in the comment section of this article where she declares her reservations when it come to data taken just after a didactic program just like this one (Zuger, 2010).Article’s claims HIV treatment The article might be silent on the probable treatment of this infection but the author offers advice on the best course of action in reducing HIV infection. This is best captured when he suggest that â€Å"similar counseling tools could be streamline into a long-term effort that would have more palpable success. (Zuger, 2010)† One thing about the finding of this article that a keen observer would note is that they might not apply in all circumstances, however the Multipronged approach that the author advocates for can and should be applied in all places because of its universality.It is evident that there are some communities where members have adopted sexual-risk reduction practices permanent after attending sexual-risk reduction counseling session. I also agree with the author that didactic programs are not always the best to draw a general conclusion on matter as sensitive as a HIV transmission. This therefore denies this article a national or even a global application. The inapplicability of the finding of this article in the national or global stage is further reinforced by the lack of the any scientific evidence to support the claims that this article makes. ConclusionThis article opens a case for further investigation, based on the findings of that programs that the authors bases her arguments it is likely that HIV incidences and prevalence are not sensitive to counseling in certain setting, it might also be possible that in other settings, like Brazil for instance where counseling has positively been credited with the reduction of incidence and prevalence of HIV (AVERTing, HIV and AIDS, 2010), the prevalence and incidence of HIV have responded to counseling and testing thereby making it an important procedure not just in enabling people to know their HIV status but also in empowering those not found living with HIV with information and techniques, like sexual-risk reduction practices, that will prevent them from contacting HIV and thereby reducing its prevalence and incidence among this population. One of the reasons which cast doubt on the finding of this program that the author bases her arguments is the fact that counseling and testing have been employed in almost all places and communities where HIV prevalence and incidence have been high thereby giving it a thumb-up (literary) when it comes to reducing HIV prevalence and incidence. That is the reason why counseling has been noted to be more helpful to people who have HIV because it has taught them on how to reduce HIV exposure and remain negative majority of whom have obeyed that call and backed it with actions. ReferencesZuger, Ab igail, Can Counseling Change Heterosexual HIV Transmission Rates, Journal watch HIV/AIDS Clinical Care 26 July 2010 World Health Organization, (2010). HIV Testing and Counseling. Retrieved 9 August 2010 from http://www. who. int/hiv/topics/vct/en/index. html JournalWatch ® Specialties, (2010). About The Journal Watch HIV/AIDS Clinical Care Editorial Board. Retrieved 9 August 2010 from http://aids-clinical-care. jwatch. org/misc/board_about. dtl#aZuger AVERTing, HIV and AIDS, (2010). HIV and AIDS in Brazil. Retrieved 9 August 2010 from http://www. avert. org/aids-brazil. htm Buckley, R. Michael, (2002). HIV Infection in Primary Care. Amsterdam: Elsevier Health Sciences

Caudipteryx - Facts and Figures

Caudipteryx - Facts and Figures Name: Caudipteryx (Greek for tail feather); pronounced cow-DIP-ter-ix Habitat: Lakesides and riverbeds of Asia Historical Period: Early Cretaceous (120-130 million years ago) Size and Weight: About three feet long and 20 pounds Diet: Plants Distinguishing Characteristics: Primitive feathers; birdlike beak and feet About Caudipteryx If any single creature has conclusively settled the debate about the relationship between birds and dinosaurs, its Caudipteryx. The fossils of this turkey-sized dinosaur reveal startlingly birdlike characteristics, including feathers, a short, beaked head, and distinctly avian feet. For all its resemblance to birds, though, paleontologists agree that Caudipteryx was unable to flymaking it an intermediate species between land-bound dinosaurs and flying birds. However, not all scientists think that Caudipteryx proves that birds descended from dinosaurs. One school of thought maintains that this creature evolved from a species of bird that gradually lost the ability to fly (the same way penguins gradually evolved from flying ancestors). As with all dinosaurs reconstructed from fossils, its impossible to know (at least based on the evidence we now have) exactly where Caudipteryx stood on the dinosaur/bird spectrum.

Telephone Business Conversation Role-Play

Telephone Business Conversation Role-Play Telephoning is an important part of doing business in English.  Telephone conversations, especially business telephone conversations,  follow certain patterns: Someone answers the phone and asks if they can help.The caller makes a request- either to be connected to someone or for information.The caller is connected, given information or told that they are not in the office at the moment.If the person who is requested is not in the office, the caller is asked to leave a message.The caller leaves a message or asks other questions.The phone call finishes. Of course, all business telephone conversations do not follow this rigid scheme. But this is the basic outline for most business telephone conversations, especially those made to request information or ask for clarification. Example Business Telephone Conversation: Role-Play The following business telephone conversation can be used as a role-play in class to introduce a number of standard phrases to practice  telephoning in English. Ms. Anderson (sales representative Jewels and Things): ring ring...ring ring...ring ring...Mr. Smith (Secretary): Hello, Diamonds Galore, this is Peter speaking. How may I be of help to you today? Ms. Anderson: Yes, this is Ms. Janice Anderson calling. May I speak to Mr. Franks, please? Mr. Smith: Im afraid Mr. Franks is out of the office at the moment. Would you like me to take a message? Ms. Anderson: Uhm...actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you? Mr. Smith: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions... Ms. Anderson: Great, Id love to see this problem resolved as quickly as possible. Mr. Smith: Well, we still havent received the shipment of earrings that was supposed to arrive last Tuesday. Ms. Anderson: Yes, Im terribly sorry about that. In the meantime, Ive spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning. Mr.  Smith: Excellent, Im sure Mr. Franks will be pleased to hear that. Ms. Anderson: Yes, the shipment was delayed from France. We werent able to send it along until this morning. Mr.  Smith: I see. Mr. Franks also wanted to schedule a meeting with you later this week. Ms. Anderson:  Certainly, what is he doing on Thursday afternoon? Mr.  Smith: Im afraid hes meeting with some clients out of town. How about Thursday morning? Ms. Anderson: Unfortunately, Im seeing someone else on Thursday morning. Is he doing anything on Friday morning? Mr.  Smith: No, it looks like hes free then. Ms. Anderson:  Great, should I come by at 9? Mr.  Smith:  Well, he usually holds a staff meeting at 9. It only lasts a half-hour or so. How about 10? Ms. Anderson: Yes, 10 would be great. Mr.  Smith: OK, Ill schedule that. Ms. Anderson at 10, Friday Morning...Is there anything else I can help you with? Ms. Anderson: No, I think thats everything. Thank you for your help...Goodbye. Mr.  Smith: Goodbye. Short Summary of the Telephone Conversation Review your knowledge by filling in the gaps with the words and phrases below to complete the summary of the conversation. Ms. Anderson telephones Diamonds Galore to _____ with Mr. Franks. Mr. Franks is not in the office, but Henry Smith, the secretary, speaks to Ms. Anderson about a _____ problem with some earrings. The earrings have not yet _____ at Diamonds Galore. Ms. Anderson tells Peter that there was a problem with the _____ from France, but that the earrings should arrive tomorrow morning. Next, they  _____ a meeting between Ms. Anderson and Mr. Franks. Mr. Franks is not able to _____ with Ms. Anderson on Thursday because he is _____. They finally decide on Friday morning at 10 oclock after a _____ that Mr. Owen usually holds on Friday mornings. Answers speak, delivery/shipment, arrived, shipment/delivery, schedule, meet, busy, staff meeting Key Phrases and Vocabulary How may I be of help:  This is a formal phrase used to show politeness. It means Can I help you?calling:  telephoningout of the office:  not in the officetake a message:  to write down a message from the callerurgent:  very importantdelivery:  the bringing of goods to a clientmentioned:  saidresolved:  taken care ofas quickly as possible:  in the fastest manner, ASAPshipment:  delivery, the bringing of goods to a clientassured:  a certainty that something is true or will happenpleased:  happydelayed: not be able to do something on timelooks like:  seemsstaff meeting:  a meeting of employeeslasts:  to take timeschedule: make a future appointment Practice Cues for Role-Plays Use these cues, roles, and scenarios to create practice role-plays on your own to further your telephoning skills to help with workplace communication. Role-Play Cue 1 John Youd like to speak to Kevin at FunStuff Brothers, a toy-making company. Youre returning his sales call because youre interested in the companys products. Kate Youre the receptionist at FunStuff Brothers, try to transfer the call to Kevin, but take a message when you find out Kevin cant take the call. Role-Play Cue 2 Estelle Youre calling to schedule a meeting with the head of the personnel department. Youd like to meet on Tuesday morning, but can come in on Thursday and Friday as well. Bob Youre able to schedule a meeting at the end of next week, but you will be out of the office until Thursday morning.

Personal Development Plan Portfolio Report Essay

Personal Development Plan Portfolio Report - Essay Example The assessment includes reading, writing, and oral communication, alongside with team work, problem solving, personal effectiveness, numeracy, and information technology. The section in which I scored the lowest marks was oral communication. The section in which I scored the highest was personal effectiveness. The second diagnostic which is used was ‘Rough & Ready Reckoner’. This diagnostic was particularly interesting as it measured preference for one’s learning style. The diagnostic concluded that I am an activist who wants public appreciation and who is always looking for new and fresh experiences. This particular diagnostic also revealed a number of shortcomings of my personality which were scarily accurate. It showed that I am a risk taker however, these risks are often unwarranted. Other weaknesses like impulsiveness and lack of concentration were revealed from the diagnostic. The third diagnostic that helped me understand my learning needs was VAK self asse ssment. The diagnostic concluded that I prefer an auditory learning style. According to the diagnostic, I am more inclined to learn from listening to other people and using my auditory senses. I prefer learning from concentrating on what is being said rather than other learning through physical experience and visual learning. In accordance with the diagnostic, the first goal I have set for myself is to improve my oral communication skills. I have always encountered problems in expressing my point of view, and therefore the first goal I have set is to work on my verbal communication skills. This goal is also in line with the information I received from diagnostic test. Effective communication will help increase my chances of getting desirable employment opportunities in future because it is the most basic skill all employers are looking for in prospective employees (Bridgstock, 2009). This is why setting the goal of improving oral communication is justified. The second development go al that I have set is to negotiate and persuade other group members in the team. The diagnostics told me that I am an activist that is looking for appreciation. This sometimes leads me to give in to the opinions of other people even when I do not wholly agree with them. This is something which, I believe, is hindering development and, therefore, I have decided to set this development goal to improve my team working and group working skills. The third development goat that I have set is to improve my research skills while completing my academic assignments and reports. This goal will help me improve my academic performance to a great degree, and is expected to lead me to long term academic success (Kramer, 2002). The diagnostic informed me that I have difficulty in concentrating on one thing. This is why I have set this particular academic development goal. Progress Review The use of the three diagnostic methods mentioned above helped me a lot in understanding my strengths and weakne ss both at personal and academic level. These diagnostic tests revealed important information for me that helped me develop my development goals. The tests revealed that I lack good oral communication skills, which is why I am not able to express myself. The reality was bitter however, it helped me identify areas of improvement. With regards to team working skills, I thought I always had an edge because I really like working in teams. Diagnostic methods helped me understand that I like appreciation of people and this was the reason why I was a